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Refund & Cancellation Policy

Last Updated: September 28, 2026
Effective Date: September 28, 2026

This Refund & Cancellation Policy (“Policy”) applies to all digital software purchases, software licenses, activation keys, digital downloads, and subscriptions purchased through store.dodatech.com, dodatech.com, or any authorized DodaTech checkout service operated by WholeSale2c (“DodaTech”, “we”, “us”, or “our”).

1. Digital Products and Electronic Delivery

All software products, digital licenses, and download links are delivered electronically to the customer’s email address immediately upon successful payment confirmation. No physical shipping is required.

Because our products are delivered digitally:

  • There are no physical packages, shipping labels, postal deliveries, or physical return shipments.
  • Delivery is deemed completed at the moment the digital download link, software installer, or license/activation key is generated and dispatched to the email address provided during checkout.

2. Software Licenses & Digital Applications

2.1 30-Day Money-Back Guarantee

We want you to be completely satisfied with our software. For major standalone desktop software licenses (including DodaZIP, Doda Media Player, DodaEmail Client, Doda Antivirus + Total Security, Doda Shredder, and Doda Toolkit):

  • We offer a 30-day money-back guarantee from the original date of purchase.
  • If the software fails to perform as documented, has insurmountable technical incompatibility with your system, or does not meet your expectations, you may request a full refund within 30 calendar days of the purchase date.

2.2 Conditions for Software Refunds

Before a refund is processed:

  1. Deactivation / License Revocation: Upon approval of your refund, your license key or activation code will be permanently revoked and deactivated in our licensing system. You agree to immediately uninstall and permanently remove all copies of the software from your devices.
  2. Technical Support Resolution: If you are experiencing a technical defect or compatibility issue, our support team may offer troubleshooting assistance to resolve the problem before processing the refund.

After 30 days from the purchase date, all software license sales are final.

3. Instant Digital Downloads & Digital Assets (eBooks, Templates, Code Snippets)

For one-off downloadable digital assets (such as standalone digital guides, eBooks, documentation packs, downloadable templates, or image assets):

  • Due to their non-returnable digital nature and instant download availability, sales are generally final once the digital file has been accessed or downloaded.
  • Exceptions for Full Refund or Replacement:
    • Corrupted or Defective Files: If the downloaded file is damaged, corrupt, or unreadable and our support team cannot provide a working replacement within 48 hours.
    • Duplicate Charges: If a technical error resulted in duplicate billing for the exact same order.
    • Incorrect Product Delivered: If the digital product delivered does not match the product purchased.

Please notify us within 7 days of purchase if you experience any of the above delivery issues.

4. Subscription Services (If Applicable)

If you purchase recurring software licenses or subscriptions:

  • Monthly Subscriptions: You may cancel your subscription at any time prior to the next billing date. Your access remains active until the end of the current paid billing cycle. No partial or prorated refunds are issued for mid-cycle cancellations.
  • Annual Subscriptions: You may cancel automatic renewal at any time. If you request a cancellation within the first 14 days of an annual subscription renewal, you may be eligible for a full refund of the renewal fee, subject to verification that the renewed service was not actively used during that period.

5. Non-Refundable Scenarios

Refunds will not be issued under the following circumstances:

  1. Terms of Service Violations: If a license is terminated or blacklisted due to unauthorized license sharing, cracking, reselling, reverse engineering, or fraudulent activity.
  2. Failure to Check System Requirements: If the customer purchased software for an operating system explicitly stated as unsupported in our published documentation (e.g., attempting to run a Windows-only executable on an unsupported OS).
  3. Third-Party Purchase: Licenses purchased from unauthorized third-party resellers, unauthorized marketplace listings, or auction sites. Only purchases made directly via store.dodatech.com or authorized DodaTech payment links are eligible.
  4. Requests Made After the Eligibility Window: Refund requests submitted after the 30-day guarantee period has expired.

6. How to Request a Refund

To submit a refund request, please follow these simple steps:

  1. Send an email to support@dodatech.com or submit a request via our Contact Form.
  2. Use the subject line: Refund Request - Order #[Your Order Number].
  3. Provide the following details:
    • Your full name and the email address used during purchase;
    • Order ID / Transaction reference;
    • The name of the software or product; and
    • A brief description of the reason for the request (and relevant screenshots/error logs if reporting a technical issue).

7. Refund Processing & Timelines

  • Review: Our billing team reviews all refund requests within 1 to 2 business days.
  • Processing: Once approved, refunds are credited back to the original payment method (credit/debit card, net banking, UPI, or PayPal) used during the transaction.
  • Settlement Timeline: Depending on your bank, card issuer, or payment gateway (Stripe, PayPal, Razorpay), the refund will typically reflect in your account within 5 to 10 business days.
  • DodaTech does not deduct arbitrary administrative or restocking fees on approved digital refunds.

8. Chargebacks and Payment Disputes

We encourage customers to reach out to us directly at support@dodatech.com before initiating a chargeback or payment dispute with your bank or credit card company. Most billing inquiries, duplicate charges, or refund requests can be resolved promptly and amicably.

In cases where a chargeback is initiated fraudulently without prior communication:

  • Associated software licenses and activation keys will be immediately revoked.
  • We reserve the right to decline future transactions associated with that account.

9. Statutory Consumer Rights

Nothing in this Policy is intended to restrict or exclude statutory consumer rights guaranteed under applicable law, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules of India. Where applicable local consumer laws mandate specific cooling-off periods or statutory remedies for defective digital goods, DodaTech will honor those requirements.

10. Contact Us

If you have any questions or require assistance regarding cancellations or refunds, please reach out to: